Prepayment by credit card and subsequent confirmation by Real Journeys Ltd is accepted as confirmation of your booking. In the event of a cancellation or amendment to your booking, refunds will only be granted when Real Journeys receives notification at least 24 hours prior to departure.
All transactions are conducted in New Zealand Dollars (NZD). Due to exchange rate fluctuations, at times there may be some variance in the amounts refunded compared to the amount initially charged. Real Journeys Ltd (and associated companies) does not accept any liability for these variances or any subsequent credit card/bank charges relating to these transfers to customer's accounts.
Real Journeys (and associated companies) reserve the right to amend timetables, cancel departures, substitute plant and equipment and alter ticket prices at any time.
All agreements and contracts shall be subject solely to New Zealand law and the exclusive jurisdiction of the New Zealand courts.
Please note the different and additional bookings terms and conditions detailed below for Landsborough Wilderness Experience, Discovery Cruises, Sea Kayak Fiordland & Stewart Island Lodge.
Your acceptance of the terms and conditions outlined are required to process your reservation.
Landsborough Wilderness Experience - Terms and Conditions:
Age: Suitable for all ages with the exception of children under 15 years. If you are over 70 years, please consult your doctor to check your physical fitness.
Booking Conditions: To secure a reservation, we require your credit card details. Full payment must be made prior to departure.
Cancellations: Real Journeys and Queenstown Rafting must be notified 28 days prior to trip departure, otherwise no refund will be given.
Discovery Cruises - Terms and Conditions:
Age: Discovery Cruises are suitable for all ages with the exception of children under 10 years. If you are over 70 years, please consult your doctor to check your physical fitness.
Cancellations: All cancellations must be received in writing. Cancellation fees are charged on the following basis:
- Outside 90 days prior to departure: NZ$100.00 per person
- 89 - 60 days prior to departure: NZ$200.00 per person
- 59 - 30 days prior to departure: 50% of full fare
- Within 29 days prior to departure: 100% of full fare
Once the cruise has departed, no portion of the package payment is refundable in the event of the individual or group being unable to proceed.
Cancellation fees are not negotiable - we recommend travel insurance.
Sea Kayak Fiordland - Terms and Conditions:
No refund is given if less than 24 hours (Milford Sound) or 48 hours (Doubtful Sound) notice is received prior to departures.
Coach and Sea Kayak excursions: Cruise may be substituted for kayaking if weather is not suitable.
Departures are subject to minimum numbers.
Please ensure you have read and agree to the Safety and Risk Disclosure information (features under the 'more info' tab for each kayaking page).
Stewart Island Lodge - Terms & Conditions:
All rates are quoted on a per room/per night basis (double, twin share or single occupancy).
Maximum of 2 adults and one additional child or infant per room. Additional child (3 – 14 years) $100 per night and infants (0 – 2 years) $25 per night.
We require guests' names and full payment received to confirm a booking.
Guests are required to reconfirm 48 hours prior to their stay.
1. Cancellations outside 30 days = Full refund given
2. Cancellations within 29 - 7 days prior = 75% refund given
3. Cancellations inside 7 days = Nil refund given