Update 28 February 2021
Following Level 2 protocols we are currently operating in all of our 5 locations; Queenstown, Milford Sound, Doubtful Sound, Te Anau and Stewart Island.
Our highest priority is the safety and wellbeing of our customers, staff, suppliers and community. We are closely monitoring the ever-evolving COVID-19 situation and continue to be guided by the New Zealand Ministry of Health. We are following strict hygiene and physical distancing protocols across all our experiences.
Guests will be required to bring and wear a face mask when traveling on the Stewart Island Experience Ferry.
If you have any questions about please email us on: [email protected]
For the majority of our experiences we have a flexible 24 hour cancellation policy, allowing guests to cancel or reschedule free of charge up to 24hour out from travel (for accommodation and Overnight Cruises this is 30 days). We ask guests to respect this policy but have put some exceptions in place in response to COVID-19.
If you cannot travel because you are directly impacted by Covid-19 you will be offered the option to reschedule your experience, receive a Gift Card to the value of your trip, or a refund. For example, your region enters a lockdown, you have been identified as a close contact of a known COVID-19 case or are awaiting Covid-19 test results.
We are following all government guidelines, which could include reducing capacity numbers or stopping operating at short notice, based on changes to the alert levels at a national or regional level. In the event we are not able to cater for your booking you will be contacted and we will organise for your booking to be rescheduled or refunded.
We have intensified daily disinfecting of high-touch points such as handrails, door handles, point-of-sale equipment and countertops. Our routine cleaning and sanitising are completed utilising New Zealand company ‘Hygiene Systems’ and ‘Ecolab’ – a global leader in promoting hygienic environments. We also receive ongoing advice from Ecolab on infection prevention for COVID-19 as it develops.
Further initiatives include:
For more information about our updated terms and conditions click here.
If you have any questions or concerns, please get in touch with the friendly Contact Centre Team:
Tel: +64 3 249 6000 or 0800 656501 (within NZ)
Email: [email protected]
Or via webchat (during NZ office hours).