We will not be operating any of our experiences for at least the next four weeks (to 24 April), as part of government measures to help stop the spread of COVID-19. More information >
Real Journeys will not be operating any of its experiences for at least the next four weeks (to 24 April), as part of government measures to help stop the spread of COVID-19.
We will be processing all cancellations as per our updated COVID-19 cancellation policy. As you can appreciate we are working outside our normal business arrangements so please email us with any enquiries, rather than picking up the phone.
We are working as quickly as we can - prioritising those with imminent bookings, and really appreciate your patience at this time.
We would like to thank you for your support to date and look forward to seeing you again in the future.
Please email us on: firstname.lastname@example.org
Real Journeys’ highest priority is the safety and wellbeing of our customers, staff, suppliers and community. We are closely monitoring the ever-evolving COVID-19 situation and continue to be guided by the New Zealand Ministry of Health, which recommends that regular cleaning is the most important step we can take.
On 20 March, New Zealand's borders shut to ALL overseas travellers - only New Zealand residents and citizens (and their children and partners) will be permitted to enter. Travellers arriving here are required to fill out health cards, outline their 14 – day self-isolation plan and register with Healthline. There are follow-ups and spot checks to ensure people are self-isolating as required. They are not allowed to join any tours or cruises.
We have intensified daily disinfecting of high-touch points such as handrails, door handles, point-of-sale equipment and countertops. Our routine cleaning and sanitising are completed utilising New Zealand company ‘Hygiene Systems’ and ‘Ecolab’ – a global leader in promoting hygienic environments. We also receive ongoing advice from Ecolab on infection prevention for COVID-19 as it develops.
Further initiatives include:
For more information about our updated terms and conditions click here.
If you have any questions or concerns, please get in touch with the friendly Contact Centre Team:
Tel: +64 3 249 6000 or 0800 656501 (within NZ)
Or via webchat (during NZ office hours).