We will not be operating any of our experiences for at least the next four weeks (to 24 April), as part of government measures to help stop the spread of COVID-19. More information >
In case you haven't found the information you were looking for, we've put together some of the most common questions our customers ask about our trips. If you need more specific answers, please contact us directly.
From Queenstown to Manapouri by car or coach takes around 2 hrs 45 mins and from Te Anau around 30 minutes. For more information refer to our Driving Times webpage.
Yes, we have plenty of free parking at Manapouri. Daytime car parking is provided adjacent to the Visitor Centre. Overnight car parking is a available on View St, a short 2 minute walk from our Manapouri Visitor Centre.
Overnight Cruises and Quadshare - We are a group of three people and would like to book a shared quad-share room. Will this mean we would be sharing with another person?
Yes, you could potentially be sharing with another guest. Alternatively you could choose to pay for the entire quad cabin, or two double cabins, to ensure privacy. If you wish to pay for an entire quad cabin, please contact us directly by email, by phone or via webchat.
Note: quad-share cabins are mixed gender.
A double room is a private room for two people, with one bed to share. A twin room is a private room for two people, with two single beds.
Milford Sound at the mountainous north end of Fiordland National Park is the classic fiord - a deep water inlet between steep sided high mountains. Milford Sound is a middle-sized fiord at around 13 kms in length and it is famous for its dramatic scenery, especially Mitre Peak. This fiord is the most accessible of Fiordland National Park’s 14 fiords and it can be reached by bus, car or flight connections from Queenstown.
Doubtful Sound is located in the heart of Fiordland National Park where the mountains are still very impressive but not as high as Milford Sound. Doubtful Sound is three times longer and has a sea surface area roughly ten times larger than Milford Sound. Its three arms are Hall, Crooked and First Arm. It is famous for its wilderness scenery and wildlife sightings. To get to Doubtful Sound visitors first take a launch trip across Lake Manapouri and drive over Wilmot Pass.
Visitors with enough time choose to visit both fiords as they have different characters.
Fiordland’s weather is what gives the region its unique character. Rainfall is what makes Fiordland a land of lakes, rivers, streams, waterfalls and fiords. Visitors should always be prepared to enjoy some rainfall during their stay. It is recommended to bring sensible clothing for cool and wet weather to fully appreciate your stay.
The temperatures you can expect in the different seasons are as follows:
Many say you have not seen Fiordland unless you have seen it in the rain. When it rains in Fiordland the landscape is dramatic - rock faces stream with waterfalls, mist hangs around the tops of the mountains and rivers and streams rage. From a dry comfortable vantage point on the bus or boat, this landscape is spectacular for sightseeing.
We recommend each passenger brings no more than a carry-on sized bag due to space restrictions in the cabins. For a list of what to bring please see the 'more info' section or your booking confirmation.
Yes, there is very limited luggage storage available in the waiting area at our Manapouri Visitor Centre for our overnight cruise passengers (maximum one bag only per person).
If you have booked a coach and cruise to Milford Sound or Doubtful Sound our buses pick up from most accommodation in Queenstown and Te Anau. When booking either from our website or directly with our staff, please let us know if you want to be picked up from your accommodation or from our Visitor Centre.
We operate round trip combined 'coach & Doubtful Sound cruise' excursions departing Te Anau & Queenstown. However if you want to depart Queenstown and return to Te Anau (or depart Te Anau and return to Queenstown), then please contact us directly email@example.com as these trips are NOT bookable on our website.
While we cannot guarantee you will see wildlife, sightings of fur seals are reasonably common in both Doubtful and Milford Sounds. A pod of bottlenose dolphins resides in Doubtful Sound so you have a good chance of seeing these fascinating mammals, and in Milford Sound dolphins are occasional visitors. In both sounds the rare Fiordland crested penguin can at times be observed.
Where can we securely park our car / campervan in Te Anau whilst we are going to Milford or Doubtful Sound?
Whilst parking in and around Te Anau is safe, we cannot guarantee this. 'Safer Parking' offers paid secure day-night parking for customers who wish to ensure their valuables are safe. Please visit the Safer Parking website to find out more details for rates, information, etc. Real Journeys buses do collect customers from Safer Parking - simply select this option when booking your excursion from Te Anau.
Throughout Fiordland the fiords are officially mapped as sounds. Strictly speaking, they should be called fiords.
A fiord is a glaciated valley - typically narrow and steep-sided - that has been flooded by the sea after the glacier’s retreat. A sound, on the other hand, is a river valley flooded by the sea following a rise in sea levels or depression of the land, or a combination of both.
The Manapouri Underground Power Station visit is CLOSED indefinitely due to maintenance by operators Meridian Energy. We are not permitted to access the Power Station for tours during this time. The Doubtful Sound Wilderness Cruise tour will still operate without the visit underground to the Powerstation.
All prices and transactions on the Real Journeys website are in New Zealand dollars (NZD). This is specified on the Terms & Conditions page.
Our staff are trained to deal with incidents and in case of an emergency you should listen to their instructions.
We have a portable defibrillator on each of our overnight cruise vessels (Milford Mariner, Milford Wanderer and Fiordland Navigator).
In addition to this we also have portable defibrillators at the following locations:
• Milford Sound Visitor Terminal
• Real Journeys Visitor Centre, Manapouri
• Cavern House (Te Anau Glowworm Caves)
• Colonel’s Homestead Restaurant, Walter Peak
• TSS Earnslaw Vintage Steamship
• Stewart Island Ferry (Bluff - Oban - Bluff).