In case you haven't found the information you were looking for, we've put together some of the most common questions our customers ask about our trips. If you need more specific answers, please contact us directly.
Queenstown has a climate with four distinct seasons however, being located in an alpine environment means the weather can be changeable. A guide for the temperatures you can expect is as follows: summer (December-February) 19-29 Celsius, autumn (March-May) 15-25 Celsius, winter (June-August) 5-10 Celsius, spring (September-November) 9-15 Celsius.
Please allow an additional 30 minutes to find parking for your vehicle prior to your check in time.
There is limited free street parking available in the streets surrounding central Queenstown. There is paid parking available in the Man Street and Church Street parking buildings plus pay and display parking at the Boundary Street and Ballarat Street carparks.
Boundary Street and Ballarat Street carparks are suitable for motorhomes. Please allow 15 minutes to walk to the Real Journeys office from there.
Queenstown is around 2-2.5 hours drive from Te Anau or around 1hr 15 minutes from Wanaka. For more travel locations please refer to our Driving Times webpage.
All prices and transactions on the Real Journeys website are in New Zealand dollars (NZD). This is specified on the Terms & Conditions page.
Our staff are trained to deal with incidents and in case of an emergency you should listen to their instructions.
We have a portable defibrillator on each of our overnight cruise vessels (Milford Mariner, Milford Wanderer and Fiordland Navigator).
In addition to this we also have portable defibrillators at the following locations:
• Milford Sound Visitor Terminal
• Real Journeys Visitor Centre, Manapouri
• Cavern House (Te Anau Glowworm Caves)
• Colonel’s Homestead Restaurant, Walter Peak
• TSS Earnslaw Vintage Steamship
• Stewart Island Ferry (Bluff - Oban - Bluff).