We will not be operating any of our experiences for at least the next four weeks (to 24 April), as part of government measures to help stop the spread of COVID-19. More information >
In case you haven't found the information you were looking for, we've put together some of the most common questions our customers ask about our trips. If you need more specific answers, please contact us directly.
From Queenstown to Te Anau by car or coach takes around 2 hrs 45 mins and from Manapouri around 30 minutes. For more information refer to our Driving Times webpage.
Photography and video cameras are not permitted in the Glowworm Caves because flash lights affect the glowworms and visitor acclimatisation to the dark.
It’s always dark inside the caves, so you’ll be able to see the glowworms on any departure. Daylight hours do vary significantly in NZ so for evening tours it may be dark for the cruise across Lake Te Anau to reach the caves, or on your return. Just choose a departure which fits best with your itinerary.
Inside the caves the temperature is a fairly constant 8 - 12ºCelsius, so bring a warm sweater/fleece jacket.
At the entrance to the caves there is a large rock overhang and bending is required to pass this section.
There are steps and often the walkways are wet, so care is required in the subdued light.
All prices and transactions on the Real Journeys website are in New Zealand dollars (NZD). This is specified on the Terms & Conditions page.
Our staff are trained to deal with incidents and in case of an emergency you should listen to their instructions.
We have a portable defibrillator on each of our overnight cruise vessels (Milford Mariner, Milford Wanderer and Fiordland Navigator).
In addition to this we also have portable defibrillators at the following locations:
• Milford Sound Visitor Terminal
• Real Journeys Visitor Centre, Manapouri
• Cavern House (Te Anau Glowworm Caves)
• Colonel’s Homestead Restaurant, Walter Peak
• TSS Earnslaw Vintage Steamship
• Stewart Island Ferry (Bluff - Oban - Bluff).