We will not be operating any of our experiences for at least the next four weeks (to 24 April), as part of government measures to help stop the spread of COVID-19. More information >
In case you haven't found the information you were looking for, we've put together some of the most common questions our customers ask about our trips. If you need more specific answers, please contact us directly.
While we cannot guarantee you will see wildlife, sightings of fur seals are reasonably common in both Doubtful and Milford Sounds. A pod of bottlenose dolphins resides in Doubtful Sound so you have a good chance of seeing these fascinating mammals, and in Milford Sound dolphins are occasional visitors. In both sounds the rare Fiordland crested penguin can at times be observed.
Fiordland’s weather is what gives the region its unique character. Rainfall is what makes Fiordland a land of lakes, rivers, streams, waterfalls and fiords. Visitors should always be prepared to enjoy some rainfall during their stay. It is recommended to bring sensible clothing for cool and wet weather to fully appreciate your stay.
The temperatures you can expect in the different seasons are as follows:
Throughout Fiordland the fiords are officially mapped as sounds. Strictly speaking, they should be called fiords.
A fiord is a glaciated valley - typically narrow and steep-sided - that has been flooded by the sea after the glacier’s retreat. A sound, on the other hand, is a river valley flooded by the sea following a rise in sea levels or depression of the land, or a combination of both.
A Milford Sound Levy of NZ$10.50 per adult is included in the price displayed on our website. For more information, see the Milford Sound Tourism website.
Many say you have not seen Fiordland unless you have seen it in the rain. When it rains in Fiordland the landscape is dramatic - rock faces stream with waterfalls, mist hangs around the tops of the mountains and rivers and streams rage. From a dry comfortable vantage point on the bus or boat, this landscape is spectacular for sightseeing.
Inside the caves the temperature is a fairly constant 8 - 12ºCelsius, so bring a warm sweater/fleece jacket.
At the entrance to the caves there is a large rock overhang and bending is required to pass this section.
There are steps and often the walkways are wet, so care is required in the subdued light.
Photography and video cameras are not permitted in the Glowworm Caves because flash lights affect the glowworms and visitor acclimatisation to the dark.
From Queenstown to Te Anau by car or coach takes around 2 hrs 45 mins and from Manapouri around 30 minutes. For more information refer to our Driving Times webpage.
Where can we securely park our car / campervan in Te Anau whilst we are going to Milford or Doubtful Sound?
Whilst parking in and around Te Anau is safe, we cannot guarantee this. 'Safer Parking' offers paid secure day-night parking for customers who wish to ensure their valuables are safe. Please visit the Safer Parking website to find out more details for rates, information, etc. Real Journeys buses do collect customers from Safer Parking - simply select this option when booking your excursion from Te Anau.
Our staff are trained to deal with incidents and in case of an emergency you should listen to their instructions.
We have a portable defibrillator on each of our overnight cruise vessels (Milford Mariner, Milford Wanderer and Fiordland Navigator).
In addition to this we also have portable defibrillators at the following locations:
• Milford Sound Visitor Terminal
• Real Journeys Visitor Centre, Manapouri
• Cavern House (Te Anau Glowworm Caves)
• Colonel’s Homestead Restaurant, Walter Peak
• TSS Earnslaw Vintage Steamship
• Stewart Island Ferry (Bluff - Oban - Bluff).
All prices and transactions on the Real Journeys website are in New Zealand dollars (NZD). This is specified on the Terms & Conditions page.