Our experience and destination pages should provide you with all the information you need to make a decision or plan your trip.
In case you haven't found the information you were looking for, we've put together some of the most common questions our customers ask about our trips. If you need more specific answers, please contact us directly.
From Queenstown to Manapouri by car or coach takes around 2 hrs 45 mins and from Te Anau around 30 minutes. For more information refer to our Driving Times webpage.
Access is not always possible as it is a working power station. However due to ongoing maintenance the Manapouri Underground Power Station is currently CLOSED and re-opening date is yet to be confirmed. Next update October 2018.
Queenstown has a climate with four distinct seasons however, being located in an alpine environment means the weather can be changeable. A guide for the temperatures you can expect is as follows: summer (December-February) 19-29 Celsius,autumn (March-May) 15-25 Celsius, winter (June-August) 5-10 Celsius, spring (September-November) 9-15 Celsius.
Please allow an additional 30 minutes to find parking for your vehicle prior to your check in time.
There is limited free street parking available in the streets surrounding central Queenstown. There is paid parking available in the Man Street and Church Street parking buildings plus pay and display parking at the Boundary Street and Ballarat Street carparks.
Boundary Street and Ballarat Street carparks are suitable for motorhomes. Please allow 15 minutes to walk to the Real Journeys office from there.
The scenic cruise from Queenstown to Walter Peak takes 45 minutes and it takes in views of Walter Peak, Cecil Peak and the Remarkables mountain range plus panoramic views around Lake Wakatipu.
The TSS Earnslaw is scheduled to operate every day of the year (except when she undergoes annual maintenance). This is currently planned for early June 2018 - early July 2018 and during this period travel to/from Walter Peak is by one of our smaller boats. Walter Peak Independent Cycling does NOT operate during this time.
Photography and video cameras are not permitted in the Glowworm Caves because flash lights affect the glowworms and visitor acclimatisation to the dark.
No, we only carry passengers and light freight on the ferry services between Bluff and Stewart Island. Rental cars, motor scooters and mountain bikes are available for hire from our Oban Visitor Centre.
Yes, most places on Stewart Island have EFTPOS and credit card facilities. There is an ATM/money machine at the "4 Square" shop on Stewart Island however it is only possible to withdraw cash with a NZ bank card. There are no banks on the island itself and the nearest bank is located at Invercargill.
The bird life on Ulva Island and Stewart Island is of exceptional interest, not only because of the presence of high profile species such as weka, wood pigeon, Stewart Island Robin and kaka, but also because Stewart Island and its small outliers provide a refuge for a range of less well-known birds, among them the NZ dotterel, South Island saddleback, Rifleman, Oystercatcher and the red and yellow-crowned parakeet.
Yes. Please notify us beforehand to ensure we can assist you.
Aside from the location and scenery, there are a few differences between the rivers. These include the grade of rapids, the amount of rapids rafted and the swimming ability needed by participants.
Shotover River - Is graded 3-5 (5 is the highest grade commercially rafted in the world), therefore it's a more exciting river to raft, harder to navigate and with a higher risk of falling out the boat. There are more rapids on the river, compared to the Kawarau including a section through the 170m long Oxenbridge tunnel. It is a requirement that participants be able to swim on this river.
The drive to the start of the Shotover river rafting trip is via Skippers Canyon which is an experience in itself. The narrow dirt track road hugs the sheer cliffs of the canyon and gives spectacular views over the river you will be rafting.
Kawarau River - Is usually graded 2-3 (however occasionally grade 2-4 at higher water levels), therefore easier to navigate and with less risk of falling out. There are flat stretches of river between the rapids where you'll have the opportunity to race your friends on the other rafts or jump out and swim, also watch out for the other rafts as there's always a good chance of a water fight breaking out.
The Kawarau River is a much deeper and bigger river, flowing through some spectacular Central Otago vineyards and the trip ends with a 400 meter long, grade 3/4 rapid.