In case you haven't found the information you were looking for, we've put together some of the most common questions our customers ask about our trips. If you need more specific answers, please contact us directly.
It starts below the stunning Remarkable Mountains at the confluence of the Shotover and Kawarau Rivers. You then go with ‘the flow’ on the flat stretch of the Kawarau river down to the foot of the Crown Range mountain at our Morven Ferry site near Arrowtown. You will be transferred to and from the trip by bus.
No you don’t. This trip is suitable for everyone! You do not have to swim as the water has no rapids. You are provided with a life jacket and have a highly trained safety guide with you at all times.
No you don't. Everyone can enjoy our fun canoes and rafts with no rafting experience. You will be given training and a full safety briefing before the trip starts. All of our qualified and certified guides will be able to give you any extra personal instruction you may need while in the raft.
Yourself! A hat, sunscreen, sunglasses (depending on weather) and camera are recommend to capture your fun!
Yes we recommend that you do, especially during the peak seasons because space can be limited.
You can book by credit card or in person from the shop at 35 Shotover St when you arrive in Queenstown or by calling 0800 rafting. Booking online is currently unavailable.
Comfortable clothes suitable for the time of year (rain jacket/warm clothes or shots & t-shirt.
Yes you can. This is a relaxing fun trip and we want you to see our beautiful country.
Yes you can, although we cannot guarantee their safety against damage even if waterproof.
The total trip time is 3 hours, with 1 to 2 hours on the water depending on the flow!
The drive to the starting point where the Shotover and Kawarau River meet is 15 minutes. The Kawarau is the only outlet to Lake Wakatipu and flows out to the east of Queenstown. The trip covers 7km of the river. You can view a map of the trip by clicking here.
We run a Flow trip with a minimum of 4 people. We run the KJET combo with a minimum of 6 people. We can cater for groups of up to 200 people on any one trip with notice.
The rafts are large enough to carry up to 12 people. Canoes can hold up to 3 people.
Yes, a qualified and certified rafting guide that will not only keep you safe as you go down the river but entertain you with stories and information about the area you are travelling through.
Our trip is very relaxing and suitable for everyone above 4 years old. It's very important however that if you do have a medical condition that you let our staff know prior to rafting, this is not to stop you from rafting but to inform your personal guide so that they can help to accommodate you. If you require medication for your condition (e.g. asthma inhalers), you will need to bring that with you in case it is needed.
No. Company policy is that we don’t allow anyone who is pregnant. There is a small risk that a pregnant person could sustain a blow to the abdomen either through falling out the raft, from a paddle from another client or someone falling against them.
This will need to be assessed on a case by case basis and we recommend you call our staff and have a chat with them about your specific needs. Generally we are able to accommodate most people if we are given prior notice.
Ultimately though your invlovement will be at the descretion of the trip leader and guides who will be able to assess the conditions on the day and inform you of any potential safety concerns.
Possible, yes as you are out on a boat in the river! Although this is a great fun for all the family activity, water still could dribble down the oars and you may have to step into the river to get onto the boat.
Highly unlikely. The guides are trained to deal with this. There is a full safety briefing before you commence your rafting trip explaining what to do if the unlikely event occurs.
The minimum age for is 4 years old. There is no maximum age or weight limit for rafting however the person must be able to fit our safety equipment.
Yes, the Kawarau Jet & the Thunder Jet operate on Lake Wakatipu, the Kawarau River and the lower Shotover River. The boats go down the Shotover section where we meet, so you may have a chance to see them!
Flow fun canoes & rafts only operate in the summer months from November through to end of March.
Yes, we will still go. If we cancel due to bad weather you will get a refund. We will not refund if you decide to cancel at short notice due to rain or bad weather.
Due to the nature of the terrain and the remote location of the river, it is not possible to view the trip.